How to request medical records
- Submit your medical records request
- Fax your request to 803-757-4152, or
- Email your request to cfp_medical.records@colonialhealthcare.com.
- Your request will be processed
- Once received, your request is submitted to our medical records partner, RecordQuest, for handling.
- Most requests are submitted for processing within 24 hours of receipt.
- Wait 24 hours before checking status
- Please allow up to 24 hours after submitting your request before requesting a status update.
- Please allow up to 24 hours after submitting your request before requesting a status update.
- Contact RecordQuest for status updates or assistance
- Phone: (888) 300-7410
- Email: roi@recordquest.com
- RecordQuest can provide updates and assist with questions regarding your request.
Special requests
- Records sent to another medical provider
- Requests are typically processed within 24 hours because no prepayment is required.
- Requests are typically processed within 24 hours because no prepayment is required.
- Paper copies for in-person pickup or records on CD
- These requests are handled directly by Colonial Healthcare and are not processed through RecordQuest.
Fees and payment
- If payment is required before records can be released, RecordQuest will send an invoice.
- Requests from attorneys, insurance companies, and other third parties that require payment typically receive an invoice within 72 hours.
Additional information
- If there is an issue with records you receive, please contact RecordQuest. They work directly with our office to resolve questions or concerns.
- By law, medical record requests may take up to 15 business days to complete. However, many requests are processed much sooner.